长沙保安的文明用语和忌讳用语 - 中特保湖南行业动态_湖南中特保国际安保股份有限公司

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长沙保安的文明用语和忌讳用语

来源:http://www.hunanzhongtebao.com发布时间:2018-11-26
长沙保安的文明用语和忌讳用语
Civilized and Taboo Terms of Zhengzhou Security Force
中心提示:保安的文明用语和忌讳用语:进步效劳质量和保安员文明执勤的盲目性,标准员工行爲,是促进队伍素质基本保证,在实践任务中,我们要倡导文明用语,防止忌讳用语。
Central Tip: Civilized and taboo terms of security guards: improving service quality and blindness of civilized duty of security guards and standardizing employee behavior are basic guarantees to promote team quality. In practical tasks, we should advocate civilized terms and prevent taboo terms.
进步效劳质量和保安员文明执勤的盲目性,标准员工行爲,是促进队伍素质基本保证,在实践任务中,我们要倡导文明用语,防止忌讳用语。
Improvement of service quality and blindness of civilized duty of security guards and standardization of employee behavior are basic guarantees to promote team quality. In practice, we should advocate civilized language and prevent taboo language.
1.遇到群众问路。
1. Encounter the masses and ask for directions.
文明用语:请就近坐X路公交车或请往X方向走。这儿我不熟,我来帮您问一下。
Civilized Terms: Please take the No. X bus nearby or walk in the direction of X. I'm not familiar here. Let me ask for you.
忌讳用语:不晓得。问他人去。
Taboo: I don't know. Ask others to go.
2.接到群众或客户单位职工紧急求助电话。
2. Receive emergency calls from the masses or employees of client units.
文明用语:请您不要焦急,我们马下去协助您。我们马上联络有关部门帮您处理。
Civilized Terms: Please don't worry, let's go down and help you. We will contact the relevant departments to help you deal with it immediately.
忌讳用语:这事不归我们管。我们忙的很,又不是只爲你一团体效劳。
Taboo: It's not our business. We're busy, not just for you.
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3.遇到群众或客户单位职工对某事操持或处置不了解。
3. When meeting with the masses or the employees of client units, they do not know how to handle or handle something.
文明用语:您对某事处置有意见,可间接向单位指导反映,或我们代您反映。
Civilized Terms: If you have an opinion about something, you can indirectly direct it to the unit or we can reflect it on your behalf.
忌讳用语:这件事不属我管,你说到哪去告,到哪去。
Taboo: This is not my business. Where do you tell me, where do you go?
4.执勤中接待多名群众。
4. Receiving many people on duty.
文明用语:对不起,请稍等,我马上给您办。
Civilized Terms: Sorry, just a moment, I'll do it for you right away.
忌讳用语:没看到我忙啊;急什麼;等着。
Taboo: Didn't see me busy; What's the hurry; Wait.
5.接待处置纠纷。
5. Reception and Disposal of Disputes.
文明用语:请冷静一点,有话好好说,不要争持。
Civilized Terms: Please calm down, have something to say, don't argue.
忌讳用语:吵什麼!要吵到里面吵,吵完再处置。
Taboo phrase: What's the noise? If you want to make a noise in it, you should deal with it after the noise is over.
6.接报警。
6. answer the alarm.
文明用语:请您渐渐讲,把状况(经过)讲清楚,我们马上到现场。
Civilized Terms: Please speak slowly and make the situation clear. We'll be right there.
忌讳用语:如今才来,你早干什麼的!我也没方法。
Taboo: Now come, what did you do earlier? I have no way.
7.接报不属于管辖范围的事项。
7. Receiving and reporting matters that do not fall within the jurisdiction.
文明用语:请您不要急,我们担任帮您联络。
Civilized Terms: Please don't worry, we will help you contact.
紧急用语:这个不归我管,你到XX中央去。
Emergency Term: This is not my responsibility, you go to XX Central.
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